washMaster

Wow, this has been a terrible process. The system times out on you before you’re able to put in your actual credit card and then the system hangs. It tries to make you download an app and set up an entire account just to do your laundry. There’s no reason for any of this to exist. Just put a tap to pay on the machines. Gathering my data to do laundry is ridiculous. Have you read some of these terms and agreements? It took me 30 minutes to start my laundry.

Works like a champ

I hate this app. It is extremely frustrating to use and not user friendly whatsoever. You should not have to add denominations of 10 franc to top off your balance to do one load of laundry. It is insane. I was only staying here for 5 weeks and I would have much rather paid by the load. Such a waste of money. Also why is it called “reserve washer” when you are starting a load of laundry. The phrasing is really confusing. Moreover if the machine has a problem and I get a notification saying “there is a problem with washing please try again” I should be given a refund!!!! This happened last time and my laundry was soaking wet and was still covered in soap bubbles. And then I couldn’t even open the door and the unlock button wasn’t working. I eventually figured it out and I decided to use the dryer for once and it did absolutely nothing for the price!!! My clothes were still dripping wet after 2 hours. The dryer just warmed them up. I am never using WashMaster ever again. Thanks for nothing. So dissatisfied with this app.