Commas: the internet economy

I am writing to formally express my concern regarding an unresolved issue with my Fanbasis merchant account that has now significantly affected my business operations and client relationships. Since joining Fanbasis, I have processed over $60,000 in total transactions through my merchant account, all without a single dispute, chargeback, or violation of terms. I’ve consistently upheld professionalism, transparency, and integrity in every transaction. Despite this proven record, my most recent payout of $7,500 has been placed on hold without any clear explanation, update, or communication from the Fanbasis team. This situation has created a severe hardship for my business. These funds represent payments from real clients whose projects depend on materials, labor, and timely delivery. The hold has prevented me from fulfilling active orders, paying team members, and maintaining my operational commitments. I’ve also been forced to communicate repeatedly with clients to explain the delay — which risks damaging my reputation and could lead to legal disputes if the matter is not resolved promptly. I have reached out multiple times to Fanbasis support and have yet to receive any official update or acknowledgment of when this issue will be resolved. I understand that certain holds may occur for review or compliance purposes, but the complete lack of communication and transparency is unacceptable for a business of my size that relies on consistent cash flow and professional reliability.

I’ve been filming content most of my life and recently took off in numbers about a year and a half ago. When I popped off cameo had reached out to get me on their platform. After a long and tedious process of getting my account set up with them, I realized after a few transactions this is not the home for me. I was taking home less than 50% of what I sold and needed to find a alternative. This is when I FanBasis reached out and I must say, I’ve had a stellar experience with them. I have a human point of contact for all my issues 24/7 and can sell far more than a personalized video message. They also have one of the most favorable revenue splits for creators with tons of features like the ability to run sweepstakes, monthly membership programs and much more. I really do love this platform and will be going nowhere anytime soon.

Honestly love this app! I I’ve paid for 5 experiences and they’ve all been super fun. Each experience has definitely been unique in its own way which I love! It’s a great way to connect with your favorite athlete, influencer, or content creator. It’s so easy to navigate through and purchase an experience. Highly recommend to anyone looking to meet their fav creators!