RailWire Subscriber

If today you open ticket for some issue, some one will acknowledge it on next day. Local Service Provider says, they don’t work on weekend if there’s some issue with internet. Users can not change plan by themselves. You have to pay on time but you will not get internet service as expected . Worst experience ever!!!!

Rating: ★☆☆☆☆ I recently signed up for RailWire Broadband with high hopes of enjoying a seamless internet experience. Unfortunately, my experience with their service has been nothing short of a nightmare. From unreliable network connectivity to painfully slow internet speeds, I have encountered numerous issues that have left me frustrated and deeply dissatisfied. Here's why I would strongly advise against choosing RailWire as your internet service provider: 1. Abysmal Network Connectivity: The network reliability of RailWire Broadband is simply appalling. I have experienced frequent outages and disconnections, leaving me without internet access for hours at a time. It's incredibly frustrating to have an unreliable connection, especially when you rely on the internet for work, entertainment, and daily tasks. 2. Snail-Like Internet Speeds: The speed provided by RailWire Broadband is far from what they promise. Even during periods of supposed "high-speed" internet, I struggle to load basic webpages, let alone stream videos or engage in online gaming. Downloading files is a painfully slow process that takes ages to complete. It's as if I have been transported back to the dial-up era. 3. Incompetent Customer Support: Dealing with RailWire's customer support has been a nightmare in itself. Whenever I've attempted to seek assistance for the network or speed issues, I've been met with unhelpful and indifferent responses. The representatives lack the technical knowledge to address the problems effectively, and their resolution times are abysmally slow, if they respond at all. 4. False Promises and Misleading Advertising: RailWire Broadband makes grand promises about their service, claiming to provide high-speed and reliable internet. However, my experience has been a stark contrast to these claims. It feels like false advertising, and I regret falling for their marketing tactics. 5. Lack of Accountability: Despite reporting the recurring issues and lodging multiple complaints, there has been no improvement in the service quality. RailWire seems to lack any sense of accountability towards their customers. It's clear that they prioritize acquiring new customers over ensuring a satisfactory experience for their existing ones.

Overall service is nice but There is no option to change the plan which is very irritating You have to contact your local provider.