Building Kidz Connect

I honestly don’t understand how in this day and age you can have an app that is so broken. It crashes/laggs/doesn’t provide updates (teachers in daycare say they post regularly, and I believe them). The only good news is that customer support responds within the app quickly, but most of the time they just say “it’s a known issue and we are working on it”, without providing any timelines. The same issues have been consistently repeating for months. I’m Giving it 2 stars, because i guess this app is better than nothing at it does work for check in-out and pictures do show up (about half of the time).

I have used BK connect for almost two years now and the features on it are of top quality in the education field. For parents it is a one stop shop for all needs- academic updates, billing, parent to teacher communication. I personally am satisfied with how the app is run. I like that it’s not a third party app but it’s in-house. Whoever is updating the app and has a hand in the apps operations, kudos!!

My kid just started school. Was so excited to be able to see updates throughout the day, or so I thought. Not sure how is app is developed and maintained, but issues and errors happen quite often. Recently, they had an issue for a whole day that apparently was “resolved” later (so I was told but highly doubt it) but the the data for the whole day was not recoverable nor did they seem to care how that impacted the parents. Definitely not an app that reflects their value on parents and children. And that has a direct impact on the school, not a positive one for that matter!