Glide Broadband Support

Simply terrible. The app is slow, and requires a postcode lookup that doesn’t work. You can’t renter a manual address. Once you do get an account sorted, it’s the same issue when trying to enter a billing address for upgrades. Speeds have been getting more and more capped during peak hours. If I change anything on my router management (port forwarding rulers etcetera)out of the blue it will be reverted. Customer service will make you repeat speed tests, questions, turning devices on and off if you ever query your speed. Last time I upgraded my package for double the speed, I had to convince them it wasn’t an issue my side after I had already supplied various tests. Eventually they saw a mistake on their side and rectified it. Avoid…

Was initially told our student flat could get virgin media broadband but after signing contract we were informed it wasn’t available at our location so we’re left with slower wifi than we wanted. Then all was good for a while until we tried to cancel our contract early once we moved out. Their customer service has been impossible to contact, I’ve been left on hold for hours with no answer and no replies to my emails or messages. It can take weeks to get any sort of response and by then it was too late to cancel early anyways. Now contacted them over a week ago to get info on getting credit back off our account and have had no response yet again. Save yourself the aggravation and go somewhere else

This service provider was selected for a student accommodation block in Salford. The previous one I stayed in gave us 200mgb a second. We get 50 here and if you want to upgrade to 100 you have to pay £5 a month. Which would be fine if I didn’t get an alert signal when I tried to purchase. I’ve contacted staff in the past and they just run basic troubleshooting after I told them I’d done everything I knew including sapping ports online through the website not just simple on and off at the plug. Just a waste of time and effort