iCare - Ideal Water Care

I initially liked this product but it’s stopped working. For a few months now it’s stopped measuring the pH, giving measurements of 13 when it’s 7.0 etc. Now it doesn’t work at all. I’ve tried trouble shooting with no results. App says the sensors are not in water, BUT they are in water. It keeps telling me to connect to blue tooth but doesn’t connect. It is connected to WiFi though and I was able to update the software but it still doesn’t work. I’ve tried the chat bot but it’s pretty basic and doesn’t give any real help. I tried submitting a help form but it says (in French) that my form has errors-at least I think the word error was there-it was in French but it looked similar. It doesn’t tell me where the error is though and I can’t submit the form. I tried phone chat but that looks like it’s not something I can do. I think I really paid way way way too much for something that is broken in less than a year. I don’t recommend this product unless they contact me through my review and fix it.

MY pH probe was not working and they sent a new probe and told me to calibrate it but it wouldn’t calibrate. They had me try different things and it was obvious something more is wrong. Now they are sending me the iCare Smart Core which sounds like the guts of the system and have me replace everything. It is only 6 months old. I really want to like the iCare but disappointed in how much work it has been to try to get it fixed. I not sure why they don’t just replace it rather than continuing to piecemeal it. I have been working on it for a month now.

It’s pricey but priceless. If u like information, you’ll like this machine. Accurate, dependable, easy to understand, simple to use. Let you know the water condition in your hot tub without you having to be there to check on it. We nicknamed it Bob because it bobs in the water, the bromine dispenser is nicknamed Betty bromean, the two floating absorbent sponge or nicknamed Exxon and Valdez.