CityMall - Online Grocery Shop

I had a very bad experience with City Mall. The delivery boy refused to come to the first floor and asked me to come downstairs to collect the order. When I contacted the manager, he also said the same thing — that if I want my order, I have to come down. This is completely unprofessional and unacceptable. Customer support is equally useless. The contact number either does not work or gets switched off, and no proper help is provided. On top of that, my order was delayed by two days and was only delivered after I sent multiple emails. Even then, the product I received was damaged. They didn’t even provide a carry bag. Overall, this was a very frustrating experience. Poor service, rude behavior, and no responsibility towards customers. I would not recommend City Mall to anyone.

I had this ordered on 6th of july nd its been 3days but order isn’t delivered to me and estimated date is 14 th july are you mad or what grocery delivery date should be 2-3 days maximum nd u r giving time 10 days if you are thinking that we should leave your app your platform because your services now to pathetic seriously i m fed up of this i need my orders delivery today if your are not sending so cancel all my orders i will order these things on another platform swiggy instamart bigbasket jio mart far better then you shame on you can’t deliver even in your city your product hub is in Gurugram and i my adress is also in gurugram still you can’t deliver orders in 1 or 2 days shame on you stop your business and making fool to people to show cheaper price to attract them and after this not delivered on time taking 10days to deliver i m really fed up of this and i m leaving your platform Everytime I ordered now days i have to do mail you regarding this problem every time still you are not concerned about it so I decided to leaving your platform thanks Ghatiya app ghatiya costumer care Ghatiya

Today delivered items were good except Makhana. Quality of makhana is poor. One suggestion is please provide contact no. of delivery agent also in tha order section.