App Profile: Directions CU Mobile Banking

LMSFHS

Rating: 5/5

I usually do my banking at the drive-through. Ninety percent of the time I receive wonderful customer service. I’m very happy with Directions Credit Union. I want to say that within approximately the past month or so, I made a trip to the drive-through on two separate Saturday mornings(Reynolds/Dussel). I’m sure that the teller was busy and may have been the only one working so I patiently waited at the window for about ten minutes. At that point, I was wondering if it was possible that she didn’t realize that I was there so after waiting a few more minutes, I decided to push the call button. When she came to the window she had a scowl on her face. She looked over the slip that I’d filled out and this last time she actually said, “What is it you want to do”? I had a deposit slip made out very clearly stating what I wanted to do. Simply deposit two checks into my checking account. It wasn’t complicated in any way but she seemed either confused/angry or both. She stepped away to do the task and when she came back she very sarcastically said, “You have a WONDERFUL day”. She had a very deadpan tone and facial expression. Hey, I get it . . . we all have a bad day sometimes but we are adults and I think although it isn’t always easy, we learn how to curb our anger. I wanted to make you aware of this so that maybe if a brush up in Customer Service is needed, she could get that. Sincerely, Lisa M. Schoenhofer

Jon bond6t1

Rating: 5/5

I really like the new app. It took me a little time to adjust from the old one, but it was pretty smooth to switch and figure everything out. My main complaint is I can’t view my transactions on my credit card with directions in this app, but have to view that online, or in a separate app. I hope eventually they can update the app to include more credit card info besides the balance.

Trev Lee

Rating: 1/5

When making a payment it will allow you select date prior to the due date which is normal but if the date is too close to the due date then your account show past due if the payment is pending which is soooo dumb. So now I have to submit payment 4-5 days prior to the due date so it has time for the pending payemnt to go through… imagine having to factor that in for paying your cell bill or any bill. Also, iou get zero notification once the payment is made, no email or anything. This app is primitive and truly incomplete. Directions Credit Union need to do some major updates. On top of that - they’re very hard to get ahold of once your see you’re past due even though you made the payment.