Okai Global

I found out today that if your phone doesn’t have access to the internet, you won’t be able to use the app to change settings or lock/unlock your scooter, which obviously would be very bad and could leave you stuck somewhere. Also, even if your phone has an internet connection but Okai’s servers are unavailable (as they are today, possibly because of the Cloudstrike outage) the situation is the same. The app will not connect to your scooter. Remote server connection should not be necessary. All settings updated should be possible with only a Bluetooth connection but the app will not work without an internet connection. Luckily I am within the return window for my OKAI Neon Ultra as this huge oversight is unacceptable. If OKAI was to drop support for their app or deprecate their servers, the scooter would be little more than a paperweight.

The recent update to this unreliable app involved removing the function to adjust ride control and speed settings, I rely on my scooter to take care of most of my day to day errands and tasks, but after I updated my okai app earlier this week, my scooter randomly switched from it’s highest speed mode to it’s lowest speed mode WHILE I WAS RIDING IT. I pulled over asap to go into the app to change it back but nowhere in the app did i have the option anymore. Very frustrating. What’s even worse is that the “push to start” safety setting also turned off randomly?? So my scooter almost pulled me into moving traffic while i was waiting to cross a busy street because of a thumb twitch… and the app didnt have the option to turn that back on anymore either. TLDR: please continue working on this app to put all the functions we need in, because i had a really scary ride home the other day 😑

I like the idea of this app and the direction it is going but 1. it logs me out constantly and doesn’t have any password save features which is annoying. 2. There is no history in my ride history…. 3. Not sure if the location history is based off of my scooter or my phone 🤔 Update: My scooter started to not work properly soooooo it’s obvious I would reach out to customer service right? The app is unrealiable when it comes to communication through the company and myself. Also, can we please get a better update? I’m starting to kind of regret my purchase.