Hong's Kitchen Order Online

Not opening in apple saying “ new update available “

I ordered at 8 PM . Checked with store at 8.40 and were informed that they don’t have my order and I need to speak to centralise no. When I spoke to centralise number, they only informed me that my order is blocked. I requested them to cancel my order as store haven’t recd the order. I was informed as a protocol, they have to call store and cancel. They were to come back with the status . They never did and I have call back again the centralise number . To my surprise , they told me that my order is accepted at 9 PM. I again requested them to cancel the order and refund my money. But there is no confirmation about the cancellation of order or refund of money.

I waited for an hour but still didn't get it and I had to cancel it. Customer service is pathetic no emotion at all. Do something