Slidr - Electric Scooters

Had a blast with my friends wish the scooter went faster ‌   ‍ 

It already seemed overpriced but decided to use it for my birthday outing. “One day pass” and usage is misleading. $46 for “Unlimited rides for 24 hrs” is a lie. It changed that you only get 5 rides at 60 min each… We rode for 60 min, paused the ride, went to beach for less than an hour, resumed ride, rode back to hotel for a total of about 2 hours… Confusing that you can “pause” vs “end” ride. If you don’t end the ride, you get charged per minute over the 60 min if you have the “24 hour” pass. We only rode once for total of 2 hours and got charged way more than we would have if we paid by the minute… The pricing to pay by the minute was already inflated/overpriced. I opened a ticket right after the ride and have waited almost two business days, still no response from their support… It is a hassle to have to dispute this. Slidr is definitely misleading and not worth it. The app seems simple, but contradicting and not clear enough. We should have rented bicycles the hotel had next to the scooters. (Which would have been 75% cheaper.) I sent a follow up email to Slidr, I will update after they respond.

I could tell that the app was a bit outdated when I downloaded it, but I was visiting a retirement city and didn’t expect to see scooters at all. I was charged a $30 fee for entering a no service zone that was not visible through the app. I like to do the right thing, so I spent an hour trying to get the app to work so I could leave the scooter in its designated spot. I wasted a lot of time trying to fix it only to be charged a total of $62 and some change when the entirety of my rides should have cost less than $15. I sent multiple screen recordings showing that the zones were not visible through the app, but to no avail. I’ve used 10+ scooter app services and this was by far the poorest quality and worst experience.