Lingopie: Learn a Language

UPDATE: the developers of this app reached out, apologized, and issued a refund. I don’t think customers should have to write a bad review to get a dignified response, but I did want to provide an update and give them credit for ultimately resolving things fairly. The shows they offer in German are fine but not particularly entertaining - the kind of off-brand stuff you would have rented at the library as a kid, or watched in German class in high school. Worth a 3- or 3.5-star rating. However, the customer service was 1-star. I cancelled after my first month but noticed two months later that they kept charging me. When I inquired, they said there appeared to another account under my name with a typo in my email address. Probably some kind of error on my end, I’ll take full ownership for that. But, given that it was clearly a mistake and the fact that I hadn’t used the service since cancelling, I would expect some kind of offer to refund all or a portion of the accidental charges. I asked kindly for that and was offered nothing. The customer service rep instead referred me to their T’s & C’s and claimed there was no way around it. Long story short: OK product, less than OK customer service from a company that clearly care more about holding onto $24 than they do about making a good impression on their customers.