HondaTouch

I’m really disappointed with the Honda Touch app. It’s been useless lately as I can’t make any service appointments — no matter which date I select, I always get an error message at the bottom. If I still have to call the outlet every time to book an appointment, what’s the point of having this app in the first place? This issue has been ongoing since last month. I initially assumed it was a temporary bug, but it’s quite surprising and disappointing that it still hasn’t been fixed. It feels like no one is maintaining or updating the app to make it user-friendly. I’ve always liked Honda and its vehicles, but lately, the poor digital service experience has made me doubt my choice. If this continues, I’ll seriously reconsider returning to Honda in the future.

The apps should ease customer to make appointment and check date availability. However, previous appointments still stuck and show still in progress, even the process already completed and payment paid off. Caused the apps not allow user to make new appointment. Disappointed.

Hi, I like to share some issue with the app. Im on iphone 12 pro. -App loading time super long on every launch and also even longer when click on announcement and whatever action. Sometime load 5 mins. -Appointment booking literately useless, app booking open for 3 weeks in advance BUT ALWAYS received a call from dealer almost last minute that booking are fully reserved and reschedule another for another time in the call. Since then, i try not booking through the app, by calling directly for appointment booking, and what do you know, we can book without fail. EVEN more than a month in advance compared to app booking! I suspect dealer have their own booking schedule and disregard the app booking, they only check the app booking when time closer and every single time it was fully book and need to reschedule for further date. Lessen of the day, honda touch app are literally useless app and it do not work as intended. Unless you dont mind book 2-3 weeks in advance and getting a call to reschedule again 3 weeks later. Then go ahead use the app, total of 6 weeks to appointment service ur car.