EMTicket

I bought 10 tickets on app & they don’t scan on any bus, at all. (I have activated them). The bus driver was actually screaming at me when my ticket wouldnt scan and I was trying to explain that it wasn’t working. Lol a horrible experience. Edit: I have now been emailing with them for OVER 2 WEEKS to get a refund and they keep telling me to supply them with a phone number that is associated with the ticket. I give them my phone number and they told me a new number is assigned on validation. I have no idea where to find this and have emailed back asking multiple times and they keep completely disregarding my questions.

First time to Valencia, and unsure about how to use the bus system. After boarding, bus driver helped us with the name of the app. After quickly downloading it and registering with credit card, bought 6 tickets for my group without any delays or issues. It was helpful to have the app tell you not to activate ticket until boarding; they last for one hour (you get unlimited transfers during the duration of the ticket). Bus driver was kind, and happy to keep us on the bus while I figured out the tickets.

I don't understand why they would release an app that doesn't work. The first thing it says in the app when you download it is that since October 2022 the app is not working. Why even have it still up in the app store. Amateur hour.