Zeo Route Planner

We have used several different routing apps and this has been the worst one. The software puts at least one stop in a random place nowhere close to the actual address every week for us. It also defaults to GPS coordinates which sends our drivers through alleys and to people’s backyards. We’ve had to come up with our own workarounds for the parcel count not showing up for our drivers at stops. When we’ve tried to chat with customer service for help, they have given us initial replies to say they’re checking with their team but then will leave the issue for several weeks with no answer. We will not be using Zeo any longer. It has been nothing short of useless for us.

I love this app, When It works of course, I subscribe every month for this planner and it’s great but Iv had the app crash on me over 30 times this week and on top of that it says I’m not subscribed to the monthly plan when I am. Iv canceled and resubscribed and same message deleted the app and still having this problem so as of now I’m winging my routes. Please fix ASAP.

Love the app but I’m really upset about this issue happening right now. I have been using the app and using the image capture with no issues and out of nowhere a few hours ago image capture won’t work for me now. It allows me to click on image capture and my photos come up and it allows me to select a picture but when I hit select it just goes back to the previous screen where it says image capture again and it doesn’t proceed to the process button screen. Nothing happened on my phone for it to change suddenly and stop working. I have deleted and installed the app again and it’s still not working. I use this for my job. Need it fixed ASAP please. This affects my $$&