Virginia Housing Mortgage App

I’m not usually the type to go out of my way to put in a complaint about something but this is just horrible. I do not understand why this cannot get fixed. If it’s something Virginia Housing isn’t concerned enough about, then just remove the entire app. I have never been able to login through the app.

I have two mortgage payments and EVERY TIME the app offers to “Make a Second Payment for Free” to avoid an additional $5.00 processing fee it gets stuck loading a blank, white, screen. I have to close out and go back to process a separate payment and getting charged the extra $5. This should get fixed so your app users are more satisfied with their payment process. Once it’s fixed I’d happily leave a better review.

Log in perfectly, but as soon as I submit my payment. It logs my out and says “error, can’t not accept payment”, like I know I got the money. And it’s my debit account. And for some reason. It won’t accept my credit card as a payment. This issue that has been going on since December 2021, nothing new. I’ve emailed. No reply. I’m tired of calling a robot and wasting 20 min of my life that I could have it last max 2 min from the app