App Profile: Pavillio EVV

LemonDifficult0094

Rating: 1/5

This is a great example of what happens when large companies that *just don’t care* buy out small software companies that used to be decent. The decline we’ve seen in usability and customer support over the past year and a half has been incredibly disappointing. Every time they update their software, we see issues. Pavillio should start kicking in towards my salary, because the time and energy I have to dedicate to their nonsense on a daily basis (plus their monthly website meltdowns and outages) actually prevents me from doing the job I was actually hired to do (which was NOT tech support.) After three months of asking them to fix the “disappearing caseload” issue on their app (you know, the app our staff need to use to remain compliant with DHS), their long-anticipated solution was to suggest we have staff use the EVV website instead. That’s right: they’re not going to fix their trash app, just use the EVV website! I guess this was at least a change from their standard advice, which is asking the staff to fully delete their app and reinstall it. Yeah, because our participants want to sit around and wait for staff to mess around with their phone at the start of every shift. I’m looking around at EVV-compliant alternatives to pitch to our company as of today, because this increase in problems that aren’t being fully fixed is completely unacceptable.

JenniCinneman

Rating: 1/5

Reviewing as a provider. We have been with Cashe/Pavillio for 20 years but are currently in the process of switching to a different software due to so many issues. EVV app is constantly giving our staff problems and making it difficult or impossible to clock in/out. This then also puts us out of compliance with DHS’s EVV requirements. We have actually lost clients because of their staffs’ frustration with the app. If that’s not bad enough, the last few weeks there have been significant and ongoing issues effecting our ability to bill and generate payroll. For how much we pay for the service, it’s ridiculous how much we’re having to be on the phone with staff with our staff and clients and figure our work around to issues. We are paying for our productivity to plummet which is putting more stress on my office staff as well. I can’t tell you how disappointed we are with the software as a whole. They have lost our business and 20 years of loyalty.

JewKnew

Rating: 1/5

Work switched to this app AGAIN, and I cannot login! It goes beyond issues with just an application. The state is wanting clients and caregivers to be doing the job of the state; that is the purpose of this app. It goes well beyond charting into issues that conflict with clients dignity, & overall safety. My work used to use this app long ago when the state was forcing things, but ultimately changed to HXX exchange. That application was far superior, very simple, and straightforward. I’m not even sure why, but this application wants access to my banking account/credit cards; again WHY??? The government is declining at a rapid rate, & it’s because of application applications like this so many places are going out of business. Losing workers, & clients because of something they cannot control. Speaking of control how about health insurance these days, not a very great time to be doing healthcare work or to be sick; this is all not OK!