BYJU’S Learning | Disney

My BYJU’S w/ Disney app has stopped loading, and as others are reporting here recently, there’s absolutely no support to be found. I have tried messaging via BYJU’S website and it seemed to continually error out, the customer support button on OSMO website is no longer functioning. I’ve replied to previous email support threads hoping to reach someone, no response. I’ve messaged BYJU’S & OSMO on Facebook, nothing, only the automated responses. I’ve updated the app (somehow there was a recent update, very strange) and it did not solve the issue, it gets stuck on the opening (purple) screen. I tried uninstalling and reinstalling the app, upon doing this it asked me to sign back in, once I entered my email associated with my account a wheel started spinning and never stopped, I’ve tried it multiple times. I have spent about $200 on this curriculum, two different grades, one I’ve not even used yet and the other we are only a quarter of the way through. This is incredibly maddening. I’ve had to report OSMO (Tangible Play) to the BBB before and they do not respond, they have an F rating with BBB. I do not expect to ever see my money back on this product. Do yourself a favor - DO NOT PURCHASE BYJU’S / OSMO PRODUCTS!

I got it to work! After fiddling for hours I kept with the same error message that it never asked for my iPads camera to turn on, therefore never working with the workbooks! The problem was the workbooks were grad K, and I had my daughter registered on the app as Pre-K. Once I fixed that, it worked perfectly! We spent two hours now playing with different pages and it’s just incredible. Expensive but all in all, worth every penny!

I really like the app and my daughter enjoys the activities and stories on here. She’s learning a lot and this is helping her better understand concepts she’s learning in school. My only issue is that every single time we get to the “well done” screen, we have to close the app completely because there’s no x or any other button to continue. This becomes very frustrating, especially for my daughter. I’ve updated the app and tried redos loading but the issue persists. I really want this to love this app but the tech issues are hindering me from doing so.