App Profile: Vanco Mobile Faith Engagement

scottsanders2

Rating: 2/5

I’m a new user of the Vanco Mobile App and it’s a very nice app with different elements that aren’t in the average Giving App. However, the app takes FOREVER to find your organization. It may not even find your organization even though it’s set up with Vanco. Giving also is tedious because, you can only give/donate to one fund at a time, whereas with a company like Givelify, you can give to multiple funds at once. No one wants to spend 30 minutes going back and forth to give or donate to multiple funds when they can do it all at one time with other giving apps, I mean it is 2021 after all. But lastly, when searching for a fund all I see is “General Fund” which isn’t even a fund or a tile because I created the giving tiles for Vanco Mobile; “General Fund” is not one of them. This has been going on for a couple weeks now and STILL has not been fixed. As I stated earlier it is a good app that can really help an organization communicate, fellowship, and partner with their community and congregation especially in Today’s times. It just need some slight tweaking, to really beat the competition.

HankHeim

Rating: 1/5

I would love to give a great review but can’t. As a new parishioner, I asked our Office Manager how to give and she said to go to Vanco on the web for procedures. I did that, but nowhere on their home page do they explain to users how to GIVE through their company. I wrote to them and they directed me back to our Office Manager. They could have told me to download the Vanco Mobile app, but didn’t. Then, on the app, I created and account, found my parish, and typed in a contribution amount. And there the app stalls, with the “Continue” button faded out. I tried logging off and on again, as well as powering off and restarting my smart phone. Same issue - I can’t progress the actual giving, which is what the whole app is supposed to be about. Useless.

dahrules

Rating: 1/5

There is no way to get ANY customer service from within the app. My church has multiple funds to donate to but only one fund is showing up in my app. Found a number to call but they would not even talk to me. Told me I had to contact the church administrator who happens to be the one who gave me the number in the first place.