Prevail Bank Mobile Banking

I see reviews from 4-5years ago rating this app low. It looks like PrevailBank listened because I haven’t experienced any issues and find it very easy to navigate.

Very friendly user app

In general, this app works as intended. As always, there are some features that would be helpful like the ability to add notes or memos to transfers, bill payments, etc and the ability to make an extra principal payment on a loan. But, this review is prompted by the consistently non-working Face ID. I’ve switched the Face ID toggle on and off, logged out and back in, restarted phone multiple times and Face ID simply does not work. The scanner does not even appear to start. Then, it will suddenly work one day, until the next iOS update. I have many apps with Face ID that function fine including what looks to be the same base app for another financial institution so, I believe it is this particular app that has issues with keeping pace with iOS updates. I hope it gets fixed soon and permanently keeps up with updates. I could then upgrade to 4 stars with the 5th start when more features are added.