Roll - Unlock to Explore

I was naive enough to try scooters on the other side of Blackfalds after a gentleman said he was having issues with his scooter not working then not letting him end the non-exsistent ride. FAST FORWARD, this app will of course take my credit card no issues to start charging but the scooter would not work (tried pushing and using throttle simultaneously) and would not work. I’ve used scooters like this before and have not had a single issue. ONTOP of the scooter not working, this app would not let me end my ride. After calling, emailing and leaving a voicemail I was left with zero response to resolve this issue. While the minutes racked up back 200 minutes for a ride that did NOT happen. After 3 hours of checking this app trying to end this ride, it finally asks for a picture of the scooter. Now I am forced to drive BACK to the scooters location to prove its properly parked, WHEN IT DIDNT MOVE. I am very disappointed. I will be very upset if a single dime is charged to my personal credit card. I will NOT be using this service again as it has ruined a Sunday for myself and mother.

I tried to rent scooters for my daughter and I. once I rented the first scooter I tried to find somewhere in the app to rent a second scooter and of course no availability I asked the bot in app different questions to see if there was any way to rent a second scooter and of course there is none and the bot was absolutely no help. After fiddling with the app for two or three minutes and getting charged five dollars for my original purchase we quit out of the app, locked the scooter and left on foot I will never use Roll again, app deleted. Here’s a tip, Neuron does multiple scooters in app, I will just look for the orange scooters next time.

I just feel a lot more comfortable on ROLL scooters. It’s almost as if this was made for me. I tried Lime and Bird but they both felt unsafe and had terrible handling. App is great and easy to use. My go to scooter!