App Profile: Original Sailor App
Android / Games / Puzzles
Original Sailor App
Installs:
Rating:
1.68
Total Reviews:
1.87k
Top Countries:
US, GB, AU
< $5k
/mo
10k
/mo
Reviews: What People Think About Original Sailor App
Kena2mi
Rating: 2/5
Just downloaded and have wasted 20 minutes fighting with it just to set up my profile for an up coming cruise (which is showing up) and can’t get through it. From other horrible ratings going back a year it appears that this is just the tip of the iceberg, and there’s been no effort to fix multiple problems with this substandard app. First I had to fight to get it to accept the year in my DOB- would only accept the first 3 numbers. Finally got it to work by inputting the last 2 numbers, then moving the cursor to insert 19 at the beginning. Now I’m fighting with the selfie photo- it keeps rejecting it over and saying it shows a “foul gesture”. Is this their way of saying I’m too ugly to go on one of their cruises? Not sure where I even go from here, because it won’t let me proceed without a photo.
Update: 13 days out from the cruise now, and constantly getting error messages and problems loading pages to book things. Tried going to their main web page, and things there are just as buggy, error messages and selections not loading. Everyone on my cruise is having the same issues so it’s not just me; shows a complete lack of consideration for your customers time to keep wasting it like this with glitches that, from other reviews, never get addressed. Maybe consider just going back to a basic app and webpage with simple buttons and pull downs that actually work instead of trying to be flashy.
ianpspringer
Rating: 2/5
The design of the app is good overall - usually easy to find what i’m looking for. However, when dining reservations first become available for a cruise, the app cannot handle the load from hundreds of people trying to book at the same time. This has happened to me for all four Virgin cruises I’ve gone on. For my upcoming cruise, I set an alarm to wake me up at midnight when the restaurant reservations opened. I got a “sorry try again” error when I tried to open the restaurants screen. I kept trying for 15 minutes straight and eventually gave up, since I needed to get some sleep. When I went back on at 7:00am, all the prime slots had been booked for all six restaurants, and The Wake (our favorite restaurant) was fully booked for the entire week! I love Virgin, but I hate this app right now. I’m a software engineer, and it’s inexcusable this is still an issue 2 years later. Hire some better people and fix it!
Zanemo
Rating: 1/5
This is absolutely the least functional app that I have ever used since smart phones were invented. It is mind boggling that, with all of the money that Virgin has put into Virgin Voyages, they can’t get their app working practically at all. The same problems that plagued this app a year ago when I first started using it, still plague the app today. I have seen zero improvements over that time despite thousands of people complaining about it, and reporting the same issues. Everything about the cruise relies on this app as Virgin wants you to use it for everything you do, so the frustration never ends, not even when you’re on board.
The problems are too numerous to list, but just figure that every single thing that the app is supposed to do, it does not do well, or in some cases, at all. Also, it is very difficult and non-intuitive to navigate.
Most of the other reviews list out specific problems and they are all accurate. I believe that if Virgin Voyages cares about staying in business, they need to throw this app away and start over from the beginning, because it must be unfixable based on the fact that nothing has improved at all.
About Original Sailor App
Our shiny new Sailor app is key to making your voyage epic. Before you set off, make boarding a breeze, explore our onboard experiences and checkout (and book) shoreside activities. Everything and anything you need to make your vacation incredible.
READY TO SAIL
Make the pre-sail process a breeze with short and intuitive steps in the app. From government required documents to health checks — it’s all done here before you sail.
DISCOVER THE SHIP
Explore and book onboard happenings. From posh steakhouse dinners and immersive theater performances, to massages and guided meditation — you can discover everything that makes the ship so special.
SHORE THINGS
Check out and book any and all Shore Things — our shoreside activities. ATVs through hidden jungles, graffiti art classes, or a cleansing spa day with a shaman, we’ve carefully curated the best ways to discover new sides of yourself.
SET UP THE BAND
Paired with the app, The Band acts as your onboard keys, wallet, ShipEats beacon, ticket — and with a shake of the app (aka “Shake for Champagne”) — how we’ll find and deliver you a bottle of bubbles.
SHIP EATS
Peruse ShipEats — the tech-easy way to order food to your cabin or pool area using The Band and the Virgin Voyages app.
GET IN LINE… BEFORE YOU GET IN LINE
While you’re relaxing in your cabin, you can get in “virtual queues” — saving yourself time and energy waiting for a table at any of the onboard eateries. Don’t worry, you’ll be notified when your table is ready.
MESSAGE
Message Sailor Services whenever you need help or advice. Bid adieu to the awkward phone call down to the lobby.
RECOMMENDATIONS
With curated ship and port guides for you to pour over, you’ll know exactly which classes, eateries, treatments and experiences are right for you.
READY TO SAIL
Make the pre-sail process a breeze with short and intuitive steps in the app. From government required documents to health checks — it’s all done here before you sail.
DISCOVER THE SHIP
Explore and book onboard happenings. From posh steakhouse dinners and immersive theater performances, to massages and guided meditation — you can discover everything that makes the ship so special.
SHORE THINGS
Check out and book any and all Shore Things — our shoreside activities. ATVs through hidden jungles, graffiti art classes, or a cleansing spa day with a shaman, we’ve carefully curated the best ways to discover new sides of yourself.
SET UP THE BAND
Paired with the app, The Band acts as your onboard keys, wallet, ShipEats beacon, ticket — and with a shake of the app (aka “Shake for Champagne”) — how we’ll find and deliver you a bottle of bubbles.
SHIP EATS
Peruse ShipEats — the tech-easy way to order food to your cabin or pool area using The Band and the Virgin Voyages app.
GET IN LINE… BEFORE YOU GET IN LINE
While you’re relaxing in your cabin, you can get in “virtual queues” — saving yourself time and energy waiting for a table at any of the onboard eateries. Don’t worry, you’ll be notified when your table is ready.
MESSAGE
Message Sailor Services whenever you need help or advice. Bid adieu to the awkward phone call down to the lobby.
RECOMMENDATIONS
With curated ship and port guides for you to pour over, you’ll know exactly which classes, eateries, treatments and experiences are right for you.
File size: 162322432
Launched countries: USAUCACNFRDEGBITJPKRRUDZAOARATAZBBBYBEBMBRBGCLCOCRHRCZDKDOECEGSVFIGHGRGTHKHUINIDIEILKZKEKWLBLTLUMOMGMYMXNLNZNGNOOMPKPAPEPHPLPTQAROSASGSKSIZAESLKSECHTWTHTNTRUAAEUYUZVEVNBOEELVNIPYKHMZYEBHCYMTBJBFCGJOLAMLSNTZUGZW
Minimum OS version: 15.0
Release Date: 1582758689000
Published by Virgin Voyages
Website url: https://www.virginvoyages.com/
Publisher country: US
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