Atera

I would give zero stars if I could. The app is very unstable and unreliable. Logging in almost always fails a few times. It is slow, clunky, and does not refresh information. The filters don’t always work. I see random tickets that have been resolved or deleted that show up- even when filters are set correctly. Not a very helpful app - especially in the IT field, where reliability and timeless is crucial. I could see if this was nearly stages but this app is 4+ years old. Basic bugs should be worked out by now- especially with how much AI they use. Stop focusing on AI and just make the core foundational features function reliably.

I was really hoping that this app would at least get me some solid alert notifications, but it doesn't. I'll get notifications all right, but when I eventually get into the app, the notifications aren't in there. Refreshing the list doesn't help. As an example, I got an alert notification telling me I have a critical CPU alert, but the alert doesn't show which device. I swipe the notification to open it, have to log into the app (virtually every time), which includes having to enter my email address (it doesn't remember that). Once in, I go to alerts, and it lists a few warnings, but the critical alert isn't even in the list. Pretty much worthless for my intended purpose. Very frustrating.

On the feature board, there were 5 features promised for the app: 1. Push Notifications for chat, alerts, and other notifications. 2. Technician GPS Tracking (If you've used TSheets, you know how useful this is for timesheets and dispatching). 3. Scheduler (Shifts, holidays, sick leave, etc) 4. Task management 5. Remote connections. In this release, the only features are push alerts, remote connectivity, and you can view customers. No GPS tracking, scheduler, or task management. And unfortunately, you cant see tickets, which would really be useful, and is strange since the ‘mobile’ version of the app would let you do it (but was a little hamstrung since you couldn't leave notes on the time entries. Hopefully the other promised features are coming soon (and don’t cost extra...).