App Profile: Atera

Dec_IT_Guy

Rating: 2/5

On the feature board, there were 5 features promised for the app: 1. Push Notifications for chat, alerts, and other notifications. 2. Technician GPS Tracking (If you've used TSheets, you know how useful this is for timesheets and dispatching). 3. Scheduler (Shifts, holidays, sick leave, etc) 4. Task management 5. Remote connections. In this release, the only features are push alerts, remote connectivity, and you can view customers. No GPS tracking, scheduler, or task management. And unfortunately, you cant see tickets, which would really be useful, and is strange since the ‘mobile’ version of the app would let you do it (but was a little hamstrung since you couldn't leave notes on the time entries. Hopefully the other promised features are coming soon (and don’t cost extra...).

AteraNot

Rating: 1/5

I was really hoping that this app would at least get me some solid alert notifications, but it doesn't. I'll get notifications all right, but when I eventually get into the app, the notifications aren't in there. Refreshing the list doesn't help. As an example, I got an alert notification telling me I have a critical CPU alert, but the alert doesn't show which device. I swipe the notification to open it, have to log into the app (virtually every time), which includes having to enter my email address (it doesn't remember that). Once in, I go to alerts, and it lists a few warnings, but the critical alert isn't even in the list. Pretty much worthless for my intended purpose. Very frustrating.

Epoch Dream Productions

Rating: 1/5

Our company joined Atera years ago and have been along for the ride. On the web software many improvements have been made (and some steps back), but that is part of building. This app however is abysmal. It has rarely been designed to show data that is useful to technicians and if it does, you cannot do anything with it. After recent updates, I can almost never get into the app. Biometrics doesn’t work and it captchas me all the time. This is so bad I am taking time to write this review while a server is down because I cannot get on the app.