Sable

This credit account is now classified as “delinquent” on my TransUnion credit report although it has been paid? I was under the assumption that the entire concept behind opening a “SECURED CREDIT” account was to ensure that my money would cover any expenses charged on my SABLE-ONE CREDIT CARD in the event of an emergency. Under my previously stated assumption, the occurrence of several unauthorized transactions on my card would be an emergency, but not to sable, it’s a miracle to even get any kind of response from them. After giving up on getting the fraudulent charges removed, and having taken care of the balance, I want this issue addressed immediately. The level of support offered by Sable is entirely unprofessional, not to mention customer service has been nothing but lousy at best. After realizing what had happened, I paid the other “$0.16” that I owed on this card. Sable received all funds, which involved 30 dollars from secured funds, and a payment with the “remaining balance” was made. An account that should have been “secured” has negatively affected my credit score, dropping it from 654 to 530. Both parties could have avoided this situation with the proper care and communication from the Sable team. There was no connection on behalf of Sable concerning my account, which is absurd.

I have no stars for this app I had this app before and I received my cards rather quickly the first time I upgraded my cell phone and I really was looking forward to using this banking system due to the fact that it would helped build credit as soon as I got my first paycheck deposited into the account they could not say where my virtual card accessibility was that they could not tell me when I would receive my actual physical card seeing how they canceled the original physical cards that I already had as well as I transferred the money from the banking account i.e. the debit account to my other bank account and now cannot find my money my other banking institute states that there is no pending wire transfer from the Sable bank entity and I’ve been doing the chat app to yet no avail no one ever responds or jumps in or replies back to my chat I have sent numerous emails and yet still no replies to my emails I have called the customer service number all day long Monday through Friday as they are not available during the weekend and no one ever answers the phone or return still detailed voicemail that it asked for if anyone can please point me in the direction of any legal help I can take regarding this I would greatly appreciate it

I came across Sable I believe it was on Instagram and so I decided to sign up for an account with them because I like the idea how you have both a debit and credit card to which you can use to rebuild your credit. So long story short I've been waiting on both of my cards to arrive in the mail and I still haven't received them yet, I called customer service twice and I was told it takes ten business day's for them to arrive in the mail not including weekends or holidays. So I was like okay cool. And now it's past ten business day's and I still haven't recieved my cards, I called customer service for the second time, and I was told that we're sorry but it usually takes two weeks, I told them you know it would've been nice to let me know this ahead of time instead of being told ten business day's to get my cards. This is not a good way to start out as a new company by not being honest upfront in the begining. So for now until I get my cards in hand and have been with Sable for awhile, I'm sticking with the 3 stars for now until I've been with Sable long enough to give a better rating