App Profile: SmartServ Grundfos MY

This app provides a platform for Grundfos customers and Associated Service Partners to seamlessly interact on their Service requirements.



As a Grundfos Customer, you can

- Create a Service or Installation request

- Maintain your inventory of pumps to quickly raise a service call

- Identify the Service Partner nearest to you, to attend the request

- Keep tab and be notified on the progress of your Service handling

- Interact with the Service Partner/Service Engineer

- Rate the service and provide feedback

As a Service Partner, you can

- Maintain your team of Service Engineers, and assign Service requests

- Interface with the Customer – call, respond back on the requests

- Be notified on all discussions between Service Engineer and Customer

- Search issues, monitor Assigned/Active issues

- Interact with Grundfos Services team