Hexa H2O

The route I take is from (Shyamnagar) to Ecospace, however, I was initially having a very good experience with hexa as the rides were always on time and I generally reached office before time and also the vice versa. I reached home before time, but few days back I had a bad experience where the bus had broken down and there was no alternative option provided to the passengers. The amount was refunded back, but that is not the point. The point is there should always be an alternative option. The route that I take has only two buses, and if one bus is down, the other bus should be checked properly before providing the bus to the passengers. The route that our bus takes is from a highway. So basically it’s not a good job to leave the passengers midway. Eventually, when it’s the buses problem and not the passengers problem. There are many female riders who are left on their own just to reach back home, so I would suggest to please work upon this issue and provide more buses on the route that we are daily commuting. however, what I can see as I have been using hexa from quite a long time. There has been a improvement in the application regarding on boarding, which is a pretty commendable job that the team has done.

Very disappointing experience with Hexa H2O. ⭐️only one star I booked a shuttle ride from Axis Mall to VIP Bazar at 8:45 PM on 19th August 2026, but the shuttle did not stop at my booked location. What made the experience even worse was the lack of proper customer support after the issue occurred. There is apparently no proper human support team available when you actually need help. The only support option was an AI chatbot, which was unable to understand my problem or provide any useful solution. Even after explaining the issue, I couldn’t get proper assistance regarding my ride. For a transportation service, this is a serious problem. If a shuttle misses a pickup/drop location, customers should be able to immediately contact a real support representative. Suggestions to improve the app and service: • Provide 24/7 human customer support for active rides. • Add an easy “Emergency/Need Help” option during a ride. • Improve the AI chatbot so it can actually resolve common ride-related problems. • Provide clear live shuttle tracking and pickup/drop confirmation. • Allow customers to directly report “Shuttle did not stop” or similar issues. • Give proper compensation/refund options when the service fails. I hope Hexa H2O takes this feedback seriously and improves both the app and customer support system. The service may have potential, but the current support experience is extremely frustrating. Very bad experience. Would not recommend until these basic support issues are fixed.

I’ve had a generally good experience with Hexa H2O in terms of routes and overall service—they’re well planned and convenient. However, there are a few important areas that need improvement. Customer support needs to be more responsive and reliable, especially in situations where a trip gets disrupted due to technical issues with the vehicle. In such cases, it’s unclear where a customer should report the problem or how quickly it will be resolved. There should be a clear complaint system and a fair refund policy in place for these situations. Additionally, driver experience could be improved. At times, drivers do not properly turn on or maintain the AC, which affects comfort. Introducing a proper driver rating system within the app would help maintain service quality and accountability. Overall, the service has strong potential, but improving support responsiveness, refund handling, and driver accountability would make a big difference.