App Profile: Tell Touch

Tell Touch is the only digital Consumer Directed Care (CDC) Feedback/Complaints system for aged care. It enables all levels of an organisation access to live data 24/7.

We’re Aged Care nurses with over 20 years of experience across over 100 homes. Wanting to give consumers a voice, dismayed by the time taken to deal with consumer issues, and concerned with the lack of transparency for executive management, we’ve come up with Tell Touch. Tell Touch combines the latest technology with in-depth knowledge of what’s really needed in Aged Care.

Tell Touch is specifically designed for aged care, not adapted from another industry. Advantages include:

1. Residents and their families can lodge complaints /feedback anytime, their families can do so from anywhere in the world

2. Puts the consumer in control

3. It is available in 80 languages

4. Links to the aged care standards

5. Assist to meet compliance with all standards, in particular, Standard 6

6. Automated monthly reporting of all complaints and feedback

7. Automated response to feedback

8. Automated resolution satisfaction

9. Able to profile your residents

10. Tracks and records all correspondence