Tinnacity Service

Tinnacity has transformed our service department and simplified our technicians daily lives. The ability to track all aspects of work orders, requests for parts/services, enabling real time communication between techs and HQ. Our office staff have been able to bill in real time and there is no longer a backlog of WO waiting to be billed. The entire Tinnacity team cares about our success and supports us and our employees with any challenge we come across!

The app is easy to use, intuitive, and has made our technicians’ day much easier. They are spending less time on paperwork and are getting work orders to us immediately when previously it could take days. Also, the app has made back-office work much more streamlined. There is a bit of a learning curve (like anything new), but once you have the hang of it, processing times become shorter, billing is more consistent, and there are fewer errors overall.

To start off I’ve been using this app for several years now. The app definitely has had a lot of changes over the years. When your back office gives full permissions to the tech and learns how to utilize the system the app works great. Tinnacity supports the system very well and readily fixes and updates the app as bugs are found or changes are needed.