HQ Shuttles - Love the Commute

This is a great new option to get into NYC from Montvale, NJ where it is more reliable and cost efficient than NJ Transit and Rockland Coaches! It is a 1.5 hour train ride from Montvale to NY Penn Station. Who’s got time to spare for that with NJ Transit and if the trains are on-time. With Rockland Coaches 45/47 buses - it’s a hit and miss if they are going to arrive. I’ve been burnt by them so many times and their zero customer communications. You sign up for a Rockland Coaches email distribution - expect nothing. I can’t say how many times I’ve been stuck clueless Montvale or at the NY PABT over the last 10 years. The evening return trips could get refined a bit. Overall I am extremely happy and thrilled with this new option. I hope Hip promotes this more with the Woodcliff Lake / Montvale Commuters so that it picks up steam.

The hip bus is fantastic in many ways and provides a much needed alternative to those of us who live on the Tenafly/Englewood route. That being said the bus Hip uses for this route is extremely uncomfortable, bouncing around like crazy and super noisy. The route itself is better than NJ transit’s but NJT’s buses are sadly better! That being said the bus Hip uses for their Teaneck route is absolutely top of the line fantastic. I look forward to the day they’ll use the same quality bus for the Tenafly/Englewood route.

It comes on time. Super clean and comfortable. Incredibly easy to use. A legitimately pleasant experience. Their Customer service is also responsive and friendly. Just an entirely different level of service compared to NJ Transit or Coach USA.