Johnnie's Rewards

I am a loyal Johnnies fanatic who uses the app frequently. The newest update which forces the user to pick a time and a date is a mess. It will not print the ticket in the restaurant until the time chosen, and you are only given 30 minute intervals. The restaurant couldn’t prepare the order until the time picked, which was 7:30, I ordered at ~7:08 I also strongly disagree with the emphasis on “not using the drive through” with the app. Every fast food business with an app incorporates the drive through with app orders, its almost the entire purpose of the app, streamlining drive through orders and bundling rewards for customers. If I was going to Johnnies with the intent of going inside, I would do just that. Go inside. I would not use the app. I’d wager that the majority of app orders are picked up via drive through at every restaurant with the functionality. (chick fil a, mcdonalds, everywhere else). The rewards are nice, but you have to work for them. I will add that no Johnnies has ever given me trouble about using the drive through as a paying customer, but the app does its best to negate that. I rest my case. This review reflects my opinion of the Johnnies APP, and not of Johnnies as a restaurant, which is always 5/5.

I have been quite frustrated with the new app. Every time I open it, it makes me log in but tells me my information is wrong. I then have to change my password via a link in my email. I don’t actually change the password but use the exact same one each time. It then lets me log in with the same credentials I used before. The next time I try to use it, I have to start the process all over again.

I was having some issues with the app, but I called up there and spoke to a manager and not only did they help but they went above and beyond to satisfy my without even batting an eye.