Sunroom Rentals

We applied for a home using Sunroom rentals and had an absolutely awful experience. We went and toured the home first using their self tour feature, which like everything else on the app and website was buggy and did not work. It was stating we were not close enough to the home while standing at the front door…so once we toured the home we decided to apply. While applying, we witnessed the worst customer service i have ever experienced. The number you can text responds extremely slow and are mostly auto generated responses it seems which is not personable or helpful. The number you can call to reach “someone from sunroom” is clearly just a call center with people who don’t actually work with the company itself. We would have been the first applicants for this home had the website not been buggy (wouldn’t let me upload documents) and if sunroom rentals would have followed through with their portion of the application (could not send email verification in a timely manner) so not only do they collect your application fee, they give you a 24 hour clock to get everything done while taking forever to do things on their end. At the end of this process, of course, someone else applied for the home first and ended up signing the lease and we got nothing but robbed of our money and time. Seriously do not use this company while trying to rent a home, it’s not worth the headache or money.

This company is honestly so sketchy. Firstly, I work at an apartment so I understand the difficulties of housing BUT this company is the worst. I found a rental property on Sunroom and got up to the point of paying a safety deposit. The rent was listed as $1,075 and I made sure to use their chat to inquire if utilities were included in the rent. I had to ask the chat because there was no mention of utilities in the listed information on the property. The chat confirmed my rate was utilities included so I went ahead and paid the deposit. Then I am sent an email with the total rent on the property listed at $1,200, when I asked my property manager she said this was my rent WITH UTILITIES. I sent her the messages and informed her that was not listed in the bio to which she lied and said it was mentioned BUT this wasn’t listed originally as the updated bio now has an ** with the information on utilities. I could understand if they would admit to their mistakes with the listing and the inaccurate information but the fact they are trying to lie to my face about the whole thing in unacceptable. Basically, I not only wasted $120 in application fees but my time and other housing opportunities. PLEASE, consider when I say the whole process is not worth whatever rental they are selling you.

I love this app, we are looking to move in March and just seeing what is on the market right now. Shelly is an amazing tour guide and Sunroom needs to make sure to keep her around. I’ve told everyone I know about this app and my easy experience with her. This app solves a big problem a lot of us face on the daily. My first suggestion for improvement is to filter rentals by their pet weight limit. The app does ask for my dog’s weight (60 pounds) but still shows me rentals that done allows dogs over 35-50 pounds. It’s disappointing to see a house I really like, scroll down and see my dog is over the weight limit. Also it would be nice to filter the favorites section by move in date, rent etc so you can see your options in order. Thanks in advance for reading!