IndianOil ONE

Issues Found During App Registration and LPG ID Linking 1. Registration with Email ID * When I tried to register on the app using my email ID, the app did not allow me to complete the registration. * It displayed a message saying that the email ID was already registered. * When I tried to recover/forget the account, the app displayed a different person’s mobile number. * Also, there is no option available to reset or recover the account using the registered email ID. 2. Registration Using a New Mobile Number * I registered again using a new mobile number without providing an email ID. * This time, the registration was successful. * I then successfully linked my LPG ID with the account. * However, after logging out and logging in again, the LPG ID linking was no longer available/was not retained. 3. Multiple Mobile Numbers Showing in Account * When I checked my account details on the website, I found that three additional mobile numbers were registered/linked to my account. * I do not recognize these additional mobile numbers. * This needs to be investigated because it may indicate an account-mapping or data-linking issue. Overall Concern There appear to be issues with account registration, email/mobile number mapping, LPG ID linking, and account data synchronization between the app and website. In particular, displaying another person’s mobile number during account recovery is a serious concern and should be investigated.

I attempted to book a new LPG connection online, starting with Aadhaar KYC as instructed by IOCL, which supposedly takes just 2 minutes. After completing the face scan, the app prompted me to provide an email address—but frustratingly, there was no option to enter it at that step. This shows an obvious design flaw that disrupts the process. It’s surprising that IOCL’s digital platform misses such a basic functionality, leading to a major bug. It seems no government website or app delivers a seamless online experience for applying for a new LPG connection. In reality, the online process doesn’t work as advertised. Even if you try the LPG website, it won’t let you complete the application. Ultimately, you’re forced to go offline and pay extra fees just to get the connection. It’s disappointing to see these issues persist in the system. RIP

I’m using your app from last 1 yr for booking gas. but suddenly now (Jun’21) it is not allowed. App is expecting to select an option but in UI there is no such option given to select it. In notification, it is asking user to upgrade but when I select it is not showing any updates. This issue is happening on IOS 13.7, iPhone 7+ device. Please resolve this problem asap.