Modern Flames

Fireplace app is very nice to have. I find it easier to use than the remote. I was excited to see a schedule option so I could have it automatically turn on during the times that I use it. However, this feature does not work. It never saves and definitely never works. I don’t care how many times you set the schedule and hit save, nothing is in the menu. I would feel better if they just took that out so I didn’t get excited when I saw it and tried it again. Please update!

The app is working fairly well with our Orion Multi. The heater controls don’t really work at all unless we use the remote first to turn on the heater. Then the app will control the heat fine. We are dismayed at the lack of updates for the app and fireplace. When we purchased it (Summer 2023) we were told that new flame patterns were in the process of being filmed to roll out for Oct 2023. I’m writing this in March 2024 and sadly nothing has been changed or updated on the app or the available flames for the fireplace. We were also told a glowing log retrofit for the multi was on the way. Still no news on those either. Have you guys abandoned the Orion Multi?

This is a good app, so much better than the remote that came with the fireplace. My only problem is the remote is so packed full of features that is difficult to figure out all its possibilities. Is there some type of manual or instructions that go with this app so you can fully use it?