App Profile: Townsend Energy

akeesee

Rating: 2/5

I have been able to make payments with this app, so it’s useful. However it has some frustrating issues and could use more features. The screen often goes blank when trying to input credit card info. I usually have to try several times, and memorize the order of the info blanks so I can hit the down arrow and complete the info without actually being able to see it. It would be helpful if it just had the “scan card” feature instead of having to input every time, especially since that process is so frustrating. It would also help if you could have the app notify you when a new payment is needed instead of expecting you to remember to go in and check it.

shomeo

Rating: 2/5

I was just looking for a streamlined way to pay my Townsend bill. The input forms of the app are clunky (cant see the field you're inputing so you cant see typos without dismissing the keyboard). My main concern was the application requirement to enter a billing profile to make a payment. I've already input my billing information into my Townsend account, and the website auto populates the fields once you login. It's actually quicker to pay bills using the website, and you dont have to potentially create a duplicate copy of your billing info.

sojddjdjsjwhsickrnsj

Rating: 2/5

Best to call and verify after ordering a delivery or just order oil over phone. Sometimes they show up after ordering. Other times after a few days I have to call and they just never got or processed order. Paying bill through app works well.