Call A Ride

Downloaded the app yesterday. I was in the middle of a photo shoot with about 30 people when I called a ride for a friend with a dog, which was relatively simple and intuitive and the option to travel with a pet is very useful. The app showed that they were picked up and arrived to our location, went outside and nobody was there. There was not a way to quickly handle this situation through the app so I called the main office number. I spent 10 minutes on the phone with a nice CSR, but she could not tell me why the pickup didn’t happen or if my credit card would be refunded, which was originally charged twice, still showing as charged once, frustrating. Almost everyone that was at the studio knew about CAR and was excited to know about the option to travel with a pet. This could have been an easy 20-30 new downloads/customers for them.

I downloaded CAR because one of my lyft drivers told me there was an option to set a schedule and negotiate a weekly price with the drivers for people like me who work all week. While being on the app I have not seen an option like that. All in all It’s more expensive than Lyft and Uber. I don’t like how complicated it is and that you have to choose multiple drivers who all have different price ranges. You might end up paying $15 for a ride from 1 driver but could have paid $7 if a different driver accepted your ride. The best thing about this is app is that they offer asl drivers for hearing impaired.

Driver app needs multiple car option. I want to be able to switch between my cars. The Location Always On is your only option. It should allow you to switch to While using the app mode to not to drain your battery unnecessarily.