App Profile: Eargo Neo HiFi

Ehkross

Rating: 4/5

I love these aids. There aren’t a lot of bells and whistles, but plenty for me. I had Phonak behind the ear. They did not work well with masks and sports. I find Eargo’s perfect for these situations. They’re probably not for all, but a perfect solution for me. The audiologist are extremely helpful and they program online. Oh by the way, there ad is hilarious and the reason I looked into them.

Kent Infante

Rating: 1/5

Pro’s: The Eargo itself is a creative design and I give them full credit and respect for this. Con’s: The unfortunate Achilles heel to the successful use of the EarGo’s is the pre-set programs and the App. The programs are a set of four volume controls no matter what they say about customizing to environmental sounds. Also, the App does nothing more than what the EarGo does. Zero self fine-tuning to meet each person’s personal hearing issues and voice tones (which effects your voice sounding like you are speaking to yourself via a smartphone inside your head or not). Recommendation: Don’t buy them yet. Wait until they add a “bass and treble” control (for lack of a better description) on the App. Then it will be a winning product. Btw - I returned mine and will buy again as soon as this feature is available (which btw seems like a reasonable ask since the “bass and treble” technology has been since the 1950’s??). Lastly, if Eargo responds pointing out any of my comments are incorrect, I am just my real life experiences trying everything to make them work. I would prefer for Eargo to put their energies into adding this feature, clarifying this in their advertising and to their customers, and provide the feature so many others have asked for in the reviews online on multiple websites.

Rtanton

Rating: 2/5

After purchasing their new Neo HiFi I was excited to try this app. When I used it the first time I changed profile 2 for TV and boosted the treble where my ears need the most help. I was slightly disappointed to find that the treble was not a true slider and only allowed max, min, or standard. Set it max, but when I used profile 2 it was too high and feedback made it unusable. Going back into the app, it would not allow readjusting only turning off the profile. I had to delete the app, tell Bluetooth to forget the Eargo link, and then reinstall the app. A fair start, but it needs to be improved.