Cigar Oasis My Smart Humidor

With the current AI technology, you can drop this app and rebuild it from scratch and come out with a really nice front end. You should also allow us to control the fan to turn it on when we want to turn it off when we want that would help us with our big humidors to move air throughout the humidor. If you got one month to update your app, if not, I’m gonna build a much better one.

Just got the cigar oasis excel up and running. Wanted to use the app, to monitor temps, and humidity from my phone, an upgrade from the previous model that kicked the bucket on me. Well the app doesn’t work. There is so many hoops to jump through to get it to connect, and then when you try to connect it using the Cigar oasis WiFi network that the device provides it just came up an ! flashing on the device. It quit putting out the WiFi network and the instructions for when this happens says to cancel out everything and try to reconnect it. But that doesn’t work, because it won’t put out the network to connect it to. It won’t connect to my home WiFi network because it doesn’t have the security the app wants. So I’m at a loss with it. The only thing I’m now gaining is the larger water tank compared to the previous model. So longer time between refills is what I’m expecting. This thing isn’t cheap, and to not be able to use all the perks, that’s paid for to enjoy, is a partial false advertisement. The app needs to be reworked so there’s no hoops. It should just connect to your home device instantly, and begin working. I had to go through like 20 hoops to get to the end, and all just to reach a point of it not connecting properly, and not working anyways. You guys need to do better. There shouldn’t be a subscription either you pay so much for the unit itself, it’s just another money grab.

App is poorly designed and lacks upfront instructions to add a unit. The app’s UI for adding devices is clunky and the steps are unclear until you find the step-by-step instructions. Humidifying unit is slow to share data via WiFi and update itself when changes are made within the app. Displaying of devices once connected is hit or miss with some devices not showing up. Overall a very poor experience and half baked app. Needs many more layers to make this user friendly and significant improvement for the device to speak to the app via WiFi