App Profile: FNCU Mobile

Expectmiracles

Rating: 5/5

App has been user friendly for the most part so If I can use it, then most people can

Cats in Cravats

Rating: 2/5

Better than it used to be, but still needs some serious updating. I track my budget very closely and sometimes the seconds it takes to close this app, open my budget app, and enter an amount has me completely logged out of this app. Sometimes I log in and receive an error that the app has "timed out" before it ever even loads properly. It is frustrating beyond belief when I'm trying to go between this app, my budget app, and my credit card app and I have to RE-LOGIN EVERY 15 SECONDS. I'm seriously debating leaving First Northern for a financial institution that makes online banking simpler, even after 10+ years of loyalty and several life changes, because their online banking continues to be needlessly complicated and obtuse.

240front

Rating: 2/5

This app is straight out of 2007, and FNCU seems to have zero interest in updating it (as I write this review, the last time the app was updated was 9 months ago). Credit card access is poorly integrated - if I click my balance, I get no information unless I find a side menu then find my card. The app also gives incredibly generic feedback when there are errors. For example, mobile deposit says "an error occurred, contact your institution." It's almost like FNCU would prefer you to stop using its mobile app and go right back to 2007 and do all of your banking in person.