Mettle business bank account

Frankly, I was shocked to discover this bank, with such appalling customer service, belonged to NatWest. It’s a shame for NatWest that this kind of service tarnishes their reputation and history in the banking industry. I tried using my card in the shop and it kept declining the transaction even though the account had funds. There’s no option to get on hold immediately, but after writing to customer service, I spoke to Luke. He understood my predicament and I explained to him that I couldn’t transfer, withdraw or make purchases with the account and that I need immediate support so I can use the money after driving a long distance to buy the supplies . All he did was promise to transfer my issue, but he never answered my questions. I have screenshots of all our conversations. I also tried to get on hold with someone else for the rest of the day to raise a complaint, but there was no way to contact anyone. I’m leaving this bank and I strongly advise others to avoid it. It’s a bank with empty people to serve you. To add insult to injury, after two failed attempts, they still managed to miswrite my company name on my card. They used non-English letters that I don’t understand. I complained about this, and they did it again. Awful Bank

Love it - made my business banking so much easier and has lots of tools on a platform that makes sense! Haven’t used the invoicing features yet, I already have a system and can’t be bothered to look at changing it. So, the bad parts that keep this App ‘Just Great’ (1) no way ‘at all’ to pay in Cheques, once or twice a year I need to pay one in, but when you find you can’t it’s a massive ball ache (the costomer is 80 and hasn’t got internet banking) don’t understand why I can’t do it at a NatWest counter? .. (2) not able to use Apple Pay, just really annoying! (3) Can’t add a ‘Trading As’ name to the account. I have two lines of work Media and Electrical and would like to invoice as ***** Media or ***** Electrical. My last bank did it not sure why Mettle can’t let me be ***** Media Trading as **** Electrical? 3 small things but all very annoying when trying to run a business 🤔

I’ve just opened my account and have had two very positive experiences so far. The first was after opening the account, I linked it to my FreeAgent account. FreeAgent recognised me straight away and because I’ve just paid my subscription for this year, told me I would get a refund. That was Saturday, Monday morning I had a notification saying that £146 had been paid into my account for the remaining 11 months of the subscription - Monday Win!! The other positive was after phoning this morning with an issue that had reared its head after trying to update my debit debit with the HMRC, the person who dealt with me (Billie) couldn’t have been more helpful and got my issue sorted out very quickly. The only thing stopping me closing my old business account now is the lack of being able to send and receive international payments. Hopefully, this is something that Mettle are working on. I’m looking forward to a great relationship with Mettle.