Air Command

This Firestone product is absolute garbage. It worked fine for a few months and then suddenly went completely haywire. Originally the presets were set at M1 at 10 PSI and M2 at 20 PSI, and you could manually set the pressure to whatever you wanted within the normal range. Now the system is completely broken. M1 is at 10 PSI and M2 has jumped to 103 PSI, and the system no longer allows you to set your own pressure at all. It immediately jumps straight to the maximum setting. This is not a minor glitch, this is a total failure of a system that is supposed to work safely and reliably. I called the Firestone dealership in Livermore, California, where I wasted an entire day of my life waiting for them to install this system. At first they acted like they cared and said they would look into the problem. After that, nothing. No call back. No follow-up. Complete silence. So I called Firestone’s general customer support number. Their response? “It’s an app issue.” That’s it. No real troubleshooting. No solution. Just a lazy excuse to push the problem off and hope the customer goes away. This product is defective and the support behind it is even worse. Selling a system like this and then refusing to properly support it is unacceptable. At this point it wouldn’t surprise me if situations like this eventually lead to class action lawsuits over unsafe products and negligent installation practices. Firestone has permanently lost my business. I will never buy another Firestone product and I will never use Firestone services again. I will also make sure to tell everyone I can about this experience so they know exactly what kind of junk products and nonexistent customer support they can expect from Firestone.

M1 and/or M2 Memory function does not work. Every time I try set either one, the compressor will attempt to inflate the bags to maximum pressure. Sometimes it will not shut off even when I command it to do so and I have to disconnect the module from the compressor to shut it down. Would like to use this memory feature but can’t because it doesn’t work, nor is there anyone to contact to assist with diagnosing the problem. I’ve tried online as well as called and, online, they just complain but no solutions are available nor offered. When you call, they state it’s not a Firestone product issue but a 3rd party developer. Great idea, too bad there is zero support. What good is something if you can’t get service support when you need it? In a word: Junk.