Matchday by England Football

As a club, we have moved from Teamstuff to Matchday. The only positive is that there is a direct link between FAN number and player. The negatives, the views look clumsy, if you and your child coach and play in the same team, the icon stays the same but just with an icon on the shirt - this should be a separate icon altogether. You need to navigate through several buttons to find information on teams, matches and the whole flow to the app just seems confusing compared to Teamstuff. There is no calendar function unlike Teamstuff. If you are not a coach for a team and your child plays, you can’t see who is available to play unlike in Teamstuff. The fonts and colours used in the app are bland to navigate around and confusing. Really hate this app that we now have to use! Still no improvement. Hardly ever loads properly on iPhone. When the squad is announced, and if you aren’t playing it still stays ‘Squad to be announced’ so it needs to be confirmed separately on whatsapp or something. The architecture of this app is truely poor, massive failure….to the app developers don’t put this on your cv as this is a fail and nothing to be proud of.

I have an issue with this app - I cannot access it because it states I have multiple accounts linked to my email address - I understand this is a frequent issue. Contacting the ‘grassroots support’ results in a standard trouble shooting email advising to access using my FAN number on the ‘whole game website’ the issue is when I do that my FA Website password doesn’t match either mine or my sons FAN numbers and if I try to Password reset it also tells me I have multiple accounts linked to my email. There is no phone number for the ‘The Grassroots Technology team’ so I’m just going around in circles sending them emails and getting the same standard ‘trouble shooting’ response - this is extremely frustrating and means my 11year old son is likely to miss out on football matches because I can’t confirm his availability for any matches! It would be good to be able to speak to someone who can take ownership of this issue and actually resolve it for me - so that I don’t waste another week going around in circles.

This is a helpful app because it links to Whole Game, so all the players, parents and league games are automatic. Most of the updates have improved it, but there’s an annoying in consistency to the way league games appear compared to friendlies and training. It’s easy for parents to show availability for friendlies and training, and to see the games their child is available for in the list. But with league games, you get taken to a different screen to confirm availability – it’s about 4 taps instead of 1. And then it’s not possible to see availability shown in the match list – you have to go into each individual game to see availability. This is causing a lot of problems with my team. Hopefully it’s an easy fix to get it working in the same way as training.