OOLER

I have had my Ooler for about two years. In that son of time, I have returned THREE Ooler devices. Most recently, both devices stopped cooling all together. After paying to have them sent in for repairs, I got them back only to find a refurbished Ooler and my previous one I had sent in. The original one oddly rattled and I found multiple screws inside the Ooler and inside the box. I tried replacing the screws, but the screw holes are stripped and just fell out. Upon plugging it in, the digital display was so broken, that I could not read it. That’s right. I sent my Ooler in for repair and received it in much worse condition than before sending it in for repair. I emailed support one week ago, and have yet to receive a response. It gets worse. Now, the refurbished one will not turn off. The app says it is connected and that it is off, but the fan in the Ooler is continually running. I unplug it, plug it back in, app says it’s off, but it continues to run. I feel like all the other negative reviews of the app have been addressed in other reviews, so I will not repeat on the scheduling bugs, low water issues that others have spoken of. Overall I wish I had not purchased this item. I will be filing a ticket with the BBB. I have never been as disappointed with a product as I have with this one.

I’m a hot sleeper, so I’d wake up multiple times a night drenched in sweat. Sometimes I’d be up just waiting to cool down so I could go back to sleep. The seasons didn’t matter, though summer was always more miserable and sleeping with a fan didn’t help. Changing blankets didn’t help. Or the thermostat. Or sleep attire. Taking sleep aids didn’t help either. I felt like I tried everything. I got the Ooler Chilipad for my birthday and I have not woken up once because of temperature (toddlers are another story). I’ve slept so much better. Significantly better. Programming different temperatures for different times of night was also a game changer. I set it colder for the times of night I’d frequently wake up hot. Works like a dream. Pun intended. Best. Gift. Ever.

I appreciate the ooler impact but not the fight that all of these other reviews reference. Living it is enough without recounting it here. I assume it will be remedied at some point, I hope, since we bought two. But what I would like is to be able to override my schedule whenever I want such as if I jump into bed freezing and would like to warm up and have the temperature drop/schedule resume shortly. Or an unlikely nap. Or when we travel. It shouldn’t be so hard! Also we use wifi thermostats which allow you to adjust from away in preparation, that would be way better than Bluetooth. Finally, I know we are spoiled in a high tech user friendly world, but few such items are as indulgently priced as this product, which is why your customers are frustrated beyond words by how slow responsiveness is on app and how not friendly it is toward users. Please tend to these needs or we will be left with a bad investment in a defunct no longer serviced company. And it should ideally be set up and forget not continuously needy, right? I’ve never had a low water warning either but did add it twice so... I’ve had them over a year and patience is running low waiting for improvements