Vodafone Mobile Shield

A year back, I gave them my IPhone 7 Plus for repairing my damaged camera which comes under warranty and my iPhone was working perfectly except for its camera. After following up with them for 3 months, they sent my iPhone 7 Plus in non-working condition. They offered me Rs. 2768/- for my 81k iPhone 7 Plus. (As total loss). Again I have to follow up with them for another 06 months but nothing happened they stopped replying to my emails and taking calls. Moreover courier staff took all my iPhone’s accessories with him by saying that I’ll get a new iPhone as a replacement and I never get it back from them. They only courier me my non-working iPhone. When I get it checked from other mobile repair centre they informed me that my iPhone display is replaced while checkup. I informed them about it but no any action on it. Please do not use this and spread it to others also.

This is in regards to Vodafone Mobile Shield Insurance service offered by Vodafone In. on my new connection I purchased from them back in November 2018. At the time of purchase I was informed by the Vodafone store person that if I opt for a Vodafone Red plan of 499/- and above I can cover my handset under insurance coverage for any physical and water damage; the only requirement they had at that time was that the handset should be within 2 years from purchase. Since my iPhone’s manufacturer warranty was over I took the 499/- plan just to be safe with my handset. Later when I tried contacting mobile shield to notify them 48 hours in advance as per the instructions mentioned in the app (it was waste of my time). I tried reaching them by website, sms, as well as calling the customer. But no luck for almost a week. Finally when I was able to speak to someone and initiate/ file the claim by getting the estimate from apple service centre. These burgers declined the claim by mentions fee reasons for which I clearly have the proof that denial was not valid. I would not recommend anyone to go for this product by paying more on the plans as they would eventually deny it. This is looting the customer. After couple of weeks when I called Vodafone customer care and raised a complaint regarding the same, I was informed that someone from escalation team will call me. It’s been a month and I am still waiting for these people to call to resolve the issue.

Since I have expensive iPhone X. I asked Vodafone Custmer care for insurance they told 100% liquid and accidental damage is covered. After taking the connection by porting from Airtel they told it is not covered 100%. I don’t know why they told me like this but anyway I just want to try this network how it works and service. I hope they I’ll fix my issue in this quarries.