App Profile: Robeks

#1Sachet

Rating: 5/5

Danbury Connecticut Roebeks is amazing, the staff is always on point and very pleasant, everything is always perfectly clean and fresh. The only thing that bothers me is when I buy a large drink I get extra fruit and extra frozen yogurt I’m told I can’t have the extra in another cup, which doesn’t make sense to me because I’m paying for the extra, and I would understand that rule if it were the associates that we’re making a mistake by putting too much product in but it’s not, it’s actually paid for 🤷🏼‍♀️.

HP8503

Rating: 1/5

I am so annoyed that I took an hour out of my day to work this app and still didn’t get my drink. I used my last couple of dollars to fill up this card, which I had to sign in to get to no less then 6 times in an hour and clear the privacy warning EVERY time. I realize this is the epitome of first world problems, but I am on a high protein liquid diet for the past six months bc of medical conditions and when I arrived to the store for help, the only person in the store did not speak English and could not help me. So I wasted my last couple of dollars and had no lunch to show for it. I have a masters degree. Not in apps obviously, but it should not be this complicated. Sign in ONCE EVER, that sign in should also include registration and then your money should be right there, after you order! Going back and forth between app and internet is too much! Now the Starbucks app... that app is so extremely user friend and this one is way too many steps! too bad I can’t get protein at Starbucks or I would never try this app again :( keep it simple!!!!

KeytonePhoenix

Rating: 5/5

Shoutout to Anthony L. At the Terra Nova Plaza location for helping me find a good peanut free way to customize my favorite protein drink for my peanut allergic partner!! I had asked them about options for different drinks & left a little while to show my partner the menu & when I came back later Anthony remembered exactly what I wanted & it was a Great First Robek’s for her & a Still too Delicious from me!!! 7 Stars for great customer service & making genuine moments no matter where! 😁