App Profile: PubliBike (Zone 2)

AstadeArte

Rating: 2/5

I had an open ride of 17 hours when I took the bike only for 30 minutes so I called the “hotline” to ask for an explanation. First in the morning, someone asked me and said without checking or anything that this was normal and to call again at opening hours (when it says they functioned at the time I called). Then I called again and a woman that was almost mad of speaking English, couldn’t answer or hear anything and I asked if I could talk to an other person and she said to call again and hang up! What a terrible customer service !

tans149

Rating: 1/5

We installed this app to be able to use it in Bern. Technically you use it, and it should have 1 clear button to END the ride. It just showed paused, and after reading through the Q&A we realized that paused changes to end if not used. That is the stupidest thing ever. We didn’t know about it and we saw that our paused bike is for more than an our, so we tried unlocking it and locking again, so it locks properly may be. And we got charged for an hour and some change. And in reality we had used it only for a minute. I am sure the tech support can see how many minutes the bike was ridden. Even if you are tempted to ride these bikes, I would highly recommend against it. Rather, lime scooters are much better options.

Chupacabracito

Rating: 1/5

BEWARE: this app looks like the kind of bike share where you pick up and drop off a bike anywhere, but it isn’t! I found out the hard way that you have to drop off bikes at their special stations, which are hard to notice because it’s not like normal station-based bike shares that have physical hardware to lock the bikes into. If you don’t do this, your bike isn’t locked, and someone else can go take it. At best you get charged 40 CHF for a whole day’s use. At worst (I’d that person runs away with the bike) you get charged 3000 CHF to replace the bike!!! The app should show you what stations look like and how to return bikes.