App Profile: Biki

808 Fun

Rating: 1/5

Reviewed after 280 minutes of use, about a dozen (12) rides: Poorly maintained bicycles. Hand holds fall off, bells rarely work, brakes almost never function up to acceptable specs and in this time of pandemic, you’d think they could keep the bikes clean. Once a day? Week? Month? Come on, get with it!! This is even more ‘life and death’ than the other “accidents” you should expect to suffer with these bike shares. Minor peeve: Seats almost all have sun damage. They are cracked and retain moisture after rain. Unpleasant, but not potentially deadly like some of their other problems—no worries, you’ll dry quickly most days. There are a whole host of other problems. Really disappointed!!!! After reading reviews, I will make sure to double-check my credit card statement for overcharges. Minutes certainly vanish. Maybe it’s the docking stations? I cannot recommend, not even for one casual ride. Mothers, don’t let your kids on them, and certainly don’t let them grow up to be Biki statistics.

PoogiOOOHH!!!

Rating: 4/5

Edit:Original review was very negative and it’s found below because that was what my original experience. I’ll leave it there because I was wrong and I appreciate the follow up from biki customer service to let me know that I’d be refunded and it will be back into my account within 48 hours. A quick call and it was very professional. They called me a day after I talked with the first biki representative over the phone. I’ll leave it at 4 stars because it was surprising and I would have appreciated a heads up before the charge. Possibly on the app before I saw the charge on my card. Original: Customer service can’t do anything The bikes aren’t great I was riding in the rain and the handle grip slid off and I fell onto the pavement because my other hand pushed the front wheel sideways. But my main issue with them is that their customer service is basically useless. They charged me $103 for a bike ride that I took that was actually only 10 minutes but because the bike wasn’t docked properly they charged me for 13 hours. They even know that this is an issue but they don’t care and will hide behind their “Terms of Use” which is legally fine but that’s not a great way to do business. It’s a pretty scummy way to get money from your customers. I won’t be renewing my membership and I doubt biki cares but it’s just a lesson to me and I hope someone reads this review and finds it useful before using this app.

d@K1N3

Rating: 1/5

This app works fine for seeing where bikes are available, but do not buy a subscription using it. I bought the Free Spirit subscription on the app, then tried to unlock bikes at 8 different stations with no success. Never got a passcode, app wouldn’t recognize the fact that I was near a station. Finally, I bit the bullet and just bought a subscription at the kiosk of one of the bike stations which immediately gave me a passcode. Bike worked fine. Has 3 gears. I think it’s a good service as long as you check your bike before renting to ensure it’s functional. I’d give this a higher rating, but after paying for two subscriptions, and contacting customer service for a refund on the first unusable subscription without getting a response, I can’t give a good review at this time. If Biki reaches out and refunds my first payment, I’ll give a better review.