FirstCNB

Support staff are super helpful, the product itself is garbage. The limitations, layout, and user friendliness are on a par with 1990s reliability. Instead of making my company banking easier, the online services create huge frustration and waste hours each month, always resulting in calling support to learn another obscure or “wish I had know that sooner” piece of information. Today after receiving the monthly email that my e-statement was ready to view/print, I spent 30 mins trying to locate it. Having printed it off each month without issue, I called for help. Apparently, for some reason I was no longer “signed up for online statements”. Yet the system alerted me that it was available. Very typical example of the issues, frustrating waste of time e-banking at this bank creates routinely.

I am apparently the only one that has issues with the app not recognizing my login. It doesn’t even recognize my Face ID. Like clock work it happens every month, just never know when it will happen. When I call customer service their only answer is… have you deleted the app? FCNB needs to get them off the FB, IG, X or whatever social media they are on & trained on customer service regarding the app. It’s just easier to change banks.

Love this bank, friendly service. Quick to resolve any problems and their security department is the best in stopping fraudulent charges going through. Thanks for the great service.