SCHUBERTH

Purchased in 2019 and got it to work w/o too much fuss in my Schuberth C4 Pro. Now there is a firmware update, but the Mac OS app won’t recognize the helmet. Read that I’d need to reset to factory settings first. Since nothing is very user-friendly with this, am reluctant since things are working for now. The lack of user support isn’t what I expect from German engineering, more like the support I’d find from a Dutch company.

Oh do I wish I had been able to see these reviews before spending several hundred dollars for a Schuberth C4 Pro and hundreds more for a SC1, the only comm choice to fit this Schuberth premium helmet! I am one of those geeks who actually reads the manuals. Still, I figured that I must have missed or misunderstood an operating and updating step. Therefore, I apparently wasted nearly six hours of my time trying to get this application to work with the communication unit. It simply does not work, period! It does not work on a Mac computer and it does not work on a Windows machine. To add to this obvious problem is the fact that there apparently is no support from Schuberth, who makes the helmet, or from Sena who is credited with developing and manufacturing the communication unit and it’s software. In today’s day and age it is really surprising that a company is allowed to do this. It is a truly ‘buyer beware’ situation. I realize that this is some type of mistake, but I still wonder how it is legal for a company to advertise, promote and sell a product that does not function as it is promoted. If you are reading this review and it has not been updated with an amendment or post script, do yourself a favor and simply remove this product from consideration. However, based on the dates of previous reviews, both Schuberth and Sena must be aware of the failures of this product yet have done nothing to correct their errors in at least a full year. I have no idea if their “update” would make any difference since, as others have stated, their update cannot be implemented by following the instructions. To say the least I am extremely disappointed with both Schuberth and their partner Sena!

How can a German company release a product and have it the customer interface perform so poorly and not permit the customer to contact them to address any issues!? It makes no sense at all. There is no way to register the product or to contact Schuberth. Have tried via email, via Twitter and I get no response at all. I suppose maybe SOME day the customer service portion of these products will be addressed. This is what you get, yer very unexpectedly, when you try out an expensive brand besides Arai or Shoei. Have never had an issue with the Japanese customer service. Maybe this is a signal to return to where the customer is actually valued.