MARROW - for NEET PG & NEXT

I have never written a review on any app before. However, the customer service at marrow is so lacking that it had to be done. I have purchased a plan C from marrow and I could access all the videos q banks etc on the platform. However, since the edition 8 update I am unable to access any of the videos. I have written about this 9 days ago and still I am having the same issue. Every two days I get a reply with have you tried “deleting and reinstalling the app” , “restart your device” bla bla. If this was a free app i wouldn’t even bother running after this much. If I didn’t want the videos then I would have taken a plan A or a B. So disappointed and outraged. I would have given a minus star if that was a thing.

2 stars for their quality content and 3 stars less for their arrogant, good for nothing legal team. Dear marrow, KYC is just your headache and not something your user has to bother about. You should give enough time for this. Even the banks are giving more time. Also you should teach people in your legal team to write proper emails to the users. Not to threaten your users after paying 33k. Blocking account is too much and that also at the end of business day. So you are blocking service for over 12-15 hours. Also as a working doctor I’m not simply watching my email all the time to upload the documents in the 2 hour window you provided. If you follow this as a practice you people soon end up spending all your time in consumer court. Showing some courtesy to users is not a sin.

Best app for studying neet pg.. everyone who are studying mbbs must subscribe.. seriously it helps me a lot.. and last thing it’s worth buying iPad for this.. thnxx