Mango Voice

Works great as a companion for the phone system. Unless you pay more for the texting service. I receive a notification for every text we receive AND send. For the whole practice. There is NO SETTING TO TURN OFF NOTIFICATIONS for SENT messages. My phone blows up all day, so I had to turn off notifications for the whole app, meaning I can’t get calls away from my desk anymore. Infuriating lack of foresight.

They say it fully integrates with your dental practice management software but when you get the service, you learn that you can not use their mobile app for anything, other than receiving phone calls. You can’t make phone calls because patient contacts are not synced in (and I’m told after the fact that they have no plans to be working on this), and you can’t text patients because apparently you can either use your practice management software to text or Mango. Not both. Feeling misled and that I was promised much more during the demo than what I actually got.

We used to have Weave app/software for our dental office and integrated beautifully and seamlessly with our old dental software. We switched to a new software that forced us to switch Mango claiming to be the ONLY software that integrates with theirs!! It has been 3 months already and we only rely on caller ID to know who’s calling, patient’s contact info is not saved or truly integrated to make it easier to call patients using the app on your phone, and you can only view/send faxes using the desktop app nothing on the phone app. A lot of inconveniences that we wish there was any transparency before we got scammed into switching to Mango and the new dental software. That’s just my honest review/feedback.